Refund policy

ELLIS SKIS RETURN POLICY

Ellis Skis  Return & Exchange Policy

At Ellis Skis, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.

1. Return Eligibility

You may return your purchase for a refund or exchange within 30 days of the original purchase date, provided that:

  • The item is in new and unused condition with all original tags and packaging intact.
  • The item has not been mounted, altered, or used in any way.
  • Note: Items purchased on clearance or as part of a special sale may be final sale and not eligible for returns or exchanges. Please check the product page for specific return eligibility.


2. How to Initiate a Return

  • To initiate a return, please follow these steps:
  • Contact our Customer Service team at info@ellisskis.com with your order number and reason for return.
  • You will receive a Return Authorization (RA) number and detailed return instructions.
  • Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
  • Clearly write the RA number on the outside of the package.
  • Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method for your protection.

3. Return Shipping Costs

  • Domestic Returns: If the return is due to a defect or an error on our part, we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs.
  • International Returns: The customer is responsible for all return shipping costs, including any duties, taxes, or fees that may apply.

4. Refund Process

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take an additional 2-5 business days for the refund to appear in your account.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you would like to exchange an item:

  • Follow the return process outlined above.
  • Indicate in your return request that you would like an exchange and specify the new item or size.
  • Once we receive your returned item, we will process the exchange and ship the new item at no additional shipping cost (domestic only).
  • Note: If the desired item for exchange is out of stock, we will offer you a refund or a store credit.


6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or special-order items
  • Mounted or altered skis
  • Clearance or final sale items
  • Gift cards

7. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact our Customer Service team immediately. We will work to resolve the issue promptly by offering a replacement, exchange, or refund.

8. Returning a Gift

  • If you received an item as a gift and would like to return it, please contact our Customer Service team. Gift returns will be processed as store credit.

Questions? Ellis Skis Customer Service: info@ellisskis.com